Refund Policy
Refund Policy
Effective Date: 01/08/2026
At CPD Accreditation Group, we are committed to providing a professional, transparent, and fair accreditation service. Please read our Refund Policy carefully before submitting an application or making a payment.
1. Accreditation Fees
All accreditation fees cover the professional assessment and review of your application, supporting documentation, and submitted course materials.
As assessment work begins shortly after payment is received, fees are generally non-refundable once the review process has commenced.
2. Before Assessment Begins
If you wish to cancel your application before our accreditation team has started reviewing your submission, you may request a cancellation.
If approved, a refund may be issued less any reasonable administrative costs incurred.
Cancellation requests must be submitted in writing by emailing:
[Insert Email Address]
3. Once Assessment Has Started
Once an assessor has begun reviewing your application or course materials, no refund will be issued, regardless of the outcome of the assessment.
This includes situations where:
- Your application is unsuccessful.
- Additional information is requested.
- Amendments are required before approval.
- You decide not to continue with the accreditation process.
The accreditation fee covers the time and expertise involved in conducting the assessment rather than guaranteeing approval.
4. Unsuccessful Applications
Accreditation is awarded only where the required standards have been met.
If your application is not approved following assessment, this does not entitle you to a refund.
Where appropriate, we may provide feedback outlining areas that require improvement before resubmission.
5. Duplicate Payments
If you accidentally make more than one payment for the same application, please contact us as soon as possible.
Any verified duplicate payments will be refunded in full.
6. Technical Errors
If payment has been taken in error due to a technical issue with our website or payment provider, please contact us immediately.
Verified payment errors will be investigated and refunded where appropriate.
7. Custom Accreditation Packages
Payments made for bespoke accreditation packages, enterprise agreements, or custom quotations are non-refundable once work has commenced unless otherwise agreed in writing.
8. Annual Renewals
Annual renewal fees are non-refundable once the renewal assessment or renewal process has begun.
If you choose not to renew your accreditation before the renewal process starts, no further charges will be made.
9. Chargebacks
If a payment dispute or chargeback is raised with your bank or payment provider without first contacting us, we reserve the right to suspend or terminate your application while the dispute is investigated.
Where we have evidence that accreditation services have been provided in accordance with our Terms & Conditions, we will respond to the payment provider with the relevant supporting documentation.
10. Consumer Rights
Nothing in this Refund Policy affects your statutory rights under applicable consumer protection legislation.
Where required by law, refunds will be processed in accordance with your legal rights.
11. Contact Us
If you have any questions regarding this Refund Policy, please contact us:
CPD Accreditation Group
Website: www.cpdaccreditationgroup.com